Contracts and Account Manager

Duties

• Preparing customer quotes
• Entering customer orders into 4th Shift
• Distributing customer purchase orders to internal teams
• Updating Quote database
• Managing order logistics
• Acting as a liaison between customers and internal teams
• Tracking order progress against scope and timeline
• Acting as the primary point of contact for customers
• Aiding in the development of project plans and timelines
• Coordination of resources and management of schedules to ensure timely completion of tasks and customer satisfaction
• Monitoring order progress, communicating status, risks, and outcomes to both customers and internal teams
• Identifying and resolving bottlenecks and addressing customer complaints or issues to enhance the customer experience
• Collaborating with various internal departments (Engineering, Procurement, Quality, Production, Shipping, etc.) to facilitate workflow, resolve issues, and ensure deliverables are met

Requirements

• Bachelor's degree in business administration or a related field (preferred)
• Previous experience in a similar type of position (can substitute for the bachelor’s degree)
• Desired previous experience in customer service, project management, and Sales

Skills

• Communication: Excellent verbal and written communication skills
• Organization: Strong organizational and time management skills
• Technical: Proficiency in Microsoft Office Suite and project management software
• Problem-solving: Ability to identify issues and find solutions efficiently
• Attention to detail: High level of accuracy in data entry, tracking, and reporting