Contract Support Engineer 2 - Automation & Mechatronics

Location: On-site in Reading, PA

Contract Length: Through the end of 2026 | Targeted Start Date: August 2026

Pay

$35/hour

Schedule

Monday through Friday, standard business hours

Occasional regional site travel may be needed for support coverage.

About the role

Build hands-on experience with robotics and automation technology. This opportunity gives you the chance to work directly inside a fulfillment center environment, helping test and support new automation systems before they are deployed more broadly. You’ll partner with onsite operations, engineering, maintenance, hardware, software, and remote technical teams to troubleshoot issues, track performance, document findings, and keep testing activities moving forward.

• Competitive pay at $35/hour
• Monday through Friday schedule
• Hands-on robotics and automation exposure
• Opportunity to support new technology launches in a live operational setting
• Cross-functional collaboration with technical, operations, and engineering teams
• Great fit for candidates with robotics, manufacturing, logistics, automation, or technical support experience

Responsibilities

• Serve as an onsite technical point of contact for automation and robotics testing activities.
• Support field testing of robotics and automation systems in a live fulfillment center environment.
• Execute daily and per-shift test plans using defined procedures and project expectations.
• Track, calculate, and report real-time metrics related to testing activity and system performance.
• Troubleshoot hardware issues, software/tool concerns, and equipment performance challenges.
• Investigate successes and failures across testing processes, tools, dashboards, and workflows.
• Answer technical questions from onsite teams and remote stakeholders.
• Coordinate testing efforts with operations, maintenance, hardware, software, and project teams.
• Document technical issues in structured formats and escalate recurring problems to the appropriate teams.
• Learn and work within proprietary tools used to support robotics and automation testing.
• Analyze operational data to identify trends, patterns, and improvement opportunities.
• Participate in team meetings and clearly communicate testing updates, needs, risks, and results.
• Contribute to weekly reports and project communications.
• Build strong onsite partnerships while representing the field technology testing team professionally.

Requirements

• Bachelor’s degree in engineering, robotics, mechatronics, industrial engineering, operations management, IT, or a related technical field.
• 2 to 3 years of hands-on experience in engineering, robotics, automation, manufacturing, fulfillment, logistics, or a related technical support environment.
• Experience supporting automated equipment, robotics, material handling systems, or production technology.
• Ability to troubleshoot hardware failures, software/tool issues, and automated equipment behavior.
• Experience following test plans, documenting results, and identifying trends during testing.
• Comfort tracking and reporting operational metrics using dashboards, testing tools, or structured reporting formats.
• Experience documenting technical issues through ticketing, incident management, or issue-tracking systems.
• Strong mechanical aptitude and interest in how equipment behavior impacts production workflows.
• Strong written and verbal communication skills, including the ability to explain technical topics to both onsite and remote teams.
• Ability to collaborate across operations, maintenance, hardware, software, and project teams.
• Comfort working in an active production environment with changing priorities.
• Ability to stand for part of the shift, walk throughout a fulfillment center environment, lift up to 50 pounds, and wear required PPE such as composite-toe boots.

Preferred Experience

• Autonomous mobile robots, robotic arms, sensors, computer vision-enabled systems, or AI-enabled automation.
• Aerospace, automotive, fulfillment, logistics, or highly automated manufacturing environments.
• New product introductions, field testing, pilot launches, or production technology deployments.
• Working with remote engineering teams to triage and escalate hardware or software issues.
• Familiarity with fulfillment center operations or robotics environments.

Training and Development

You’ll gain practical experience supporting robotics and automation testing in a real-world production environment. This role is a strong opportunity to build technical depth across troubleshooting, data reporting, field testing, equipment behavior, and cross-functional launch support.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)