Automation Support Engineer

Job Description

The key responsibilities for an Automation Support Engineer at Superior Industries include:

• Troubleshoot & Support
• Diagnose and repair PLC programs and electrical systems—both remotely and in the field
• Provide expert guidance to field techs and third-party contractors
• Field & Program Optimization
• Recommend and implement electrical design improvements
• Update and properly archive control programs for future use
• Customer & Case Management
• Respond to service requests within 2 hours
• Manage support cases from issue logging to resolution—communicating clearly throughout
• Parts, Warranty & Quality Support
• Cook up work orders, warranty claims, and part replacements
• Coordinate with dealers to verify work and initiate internal quality cases
• Collaboration & Communication
• Work cross-functionally with engineering, operations, sales, and service teams
• Ensure safety standards and strong internal customer service are always maintained

Compensation

The starting pay range for this position is $100,000 - $120,000. Final compensation will depend on various factors including: skills, experience, and location.

Location

Candidates must be based in the United States, with a preference for those who can work out of one of our Superior facilities.

Please note that this position is not eligible for visa sponsorship.

Employee Benefits

• Weekly paycheck
• Medical insurance - company covers 75% of premiums
• Dental and Vision Insurance
• Paid vacation
• Company paid life insurance
• 401K retirement account with 5% company match

Qualifications

A degree in Electrical Engineering (or related field) — or 5+ years of proven, hands-on experience in automation and controls

Strong proficiency in PLC programming (Allen Bradley), drive systems (like ABB), and interpreting complex schematics

Solid grasp of electrical, mechanical, and hydraulic systems, including key concepts like power, torque, and flow

Experience diagnosing machine issues, optimizing performance, and integrating multi-system solutions

Excellent communicator and problem-solver who thrives in a fast-paced, team-driven environment

Willing and able to travel up to 10 weeks per year (80% internal / 20% external), supporting field teams when it matters most

Traits of Our Successful Employees

• Embrace Core Values: Serving Others, High Integrity, Strong Work Ethic, Culture of Opportunity & Long-Term Relationships
• Attention to detail and safety
• Exhibit good communication skills when working with co-workers
• Willingness to help where necessary