Automation Support Engineer II - Embedded Engineer

Responsibilities

• Customer Support and Success
• Improve customers' daily experience with our platforms that contribute to advance human health discoveries
• Build and manage strong customer relationships by addressing concerns and ensuring satisfaction throughout the system lifecycle
• Manage stakeholder expectations and facilitate cross-functional collaboration to drive case closure
• Leading case review meetings
• Translate complex technical topics into clear, accessible communication for diverse customer audiences, from bench scientists to IT and facilities teams
• Maintain targets for response time and quality to ensure customer satisfaction

Qualifications

• Bachelor's degree in a technical field, (Computer science, Robotic Engineering or related fields)
• A passion for driving customer success and experience in customer service
• ASE 2 should have at minimum 3+ years’ experience in lab automation, robotics, or software experience
• Basic proficiency in C#, Python, or other Object-Oriented Languages
• Ability to troubleshoot software and work with the larger Software team
• Problem-solving mindset with attention to detail
• Organization and time management skills
• Professional demeanor and ability to represent the company with clients
• Exceptional written and oral communication skills to a variety of audiences
• A love for continuous learning