Automation Support Engineer

Description Summary

The Automation Support Engineer plays a crucial role in achieving our purpose of creating lasting value for those we serve by providing technical support to customers who are using the product lines we sell. This role will be responsible for collaborating with our Sales and Automation team members to address customer technical challenges. On a day-to-day basis, this position will provide automation troubleshooting, startup and commissioning services, technical training, and technical support to customers on site or remotely from the office.

Key Responsibilities & Essential Functions

• Perform billable contracted technical services for customers
• High level understanding of Van Meter’s solutions
• Actively seek out and participate in both formal and informal training opportunities to continuously develop skills
• Review customer technical specifications, recommend specific products or services
• Maintain technical expertise in key product areas in order to perform job tasks
• Effectively foster relationships with customers and team members
• Participate in automation commercial events
• Provide customer assistance via telephone, email, and on-site
• Operate independently and identify additional opportunities to enhance the customer’s experience
• Education customers on core automation products by teaching in a classroom setting and one-on-one sessions
• Learn Van Meter and Customer safety expectations and adhere to them

Requirements

• Critical Success Factors:
• Extensive knowledge of a broad range of automation products and technologies
• Allen Bradley / Rockwell Automation PLC / HMI programming experience
• Flexibility of schedule to meet customers onsite service needs
• Passion for providing high quality and thorough technical services
• Strong desire/interest to keep on the leading edge of technology
• Strong troubleshooting and problem-solving skills
• Familiar with ARC Flash Safety Expectations
• Knowledge of Lock-out Tag-out processes
• Customer Focused; must be a resource & partner to our internal and external customers
• Strong communication and interpersonal skills via phone, email, and in person
• Self-motivated to effectively analyze workload and juggle multiple priorities with strict deadlines
• Lead by example with a positive work ethic and attitude
• Drive for Continuous Improvement
• Detail oriented
• Ability to stay level-headed in stressful situations

Job Requirements/Specifications

• 2 year technical degree or 4 year degree in related field of study or equivalent experience required
• Minimum of 5 years demonstrated experience or exposure to industrial maintenance and/or engineering functions including:
• Installing and commissioning variable frequency drives
• Electrical troubleshooting
• Solid ethernet networking skills required
• Knowledge of Allen-Bradley control products including variable frequency drives, PLC’s, HMI, and Safety products strongly preferred
• Motion control / Robot experience is a plus
• Regional travel is required for training and customer support based upon needs up to 40% of the time