Automation Systems Support Engineer

About the role

The Automation Systems Support Engineer is responsible for the stability, reliability, and performance of the Windows server environments that power US Cold’s automated facilities. This role focuses on the server, application, and database layers that drive cranes, conveyors, AGVs, and other automation platforms.

Responsibilities

• Health and lifecycle management of Windows Server environments (2016/2019/2022) supporting automation platforms
• Structured startup and shutdown procedures for automation-related services, with clear understanding of dependencies
• System diagrams and documentation that explain how servers, applications, and databases interact with physical equipment
• OS patching and security updates executed during maintenance windows with zero unexpected operational impact
• Monitoring and tuning of server performance (CPU, memory, disk I/O) to prevent automation slowdowns
• Administration of Microsoft SQL Server supporting automation applications, including backups and integrity checks
• Support and maintenance of vendor-provided automation applications and OS-level integrations
• Diagnosis and recovery of server-side failures that interrupt automation operations
• Ownership of system recovery during outages to restore safe and stable facility operation

Requirements

This role is operationally critical. The systems you support directly determine whether automated warehouses run or stop. The ideal candidate should have:

• Strong hands-on experience with Windows Server administration and troubleshooting
• Practical SQL Server administration skills (backups, restores, connectivity, health monitoring)
• Experience supporting production-critical systems where uptime matters
• Working knowledge of virtualization and cloud-hosted server environments
• Foundational networking knowledge sufficient to diagnose connectivity and firewall issues
• Ability to reason about system dependencies and failure modes across software and machines
• Calm, structured approach to incident response in high-impact environments
• Experience supporting warehouse automation platforms or industrial systems
• Familiarity with WMS/WCS/WES platforms and their server-side components
• Familiarity with PLC-driven machinery at a conceptual level
• Experience participating in incident recovery for production-critical systems

Qualifications

Technical Environment:

• Windows Server (2016, 2019, 2022)
• Microsoft SQL Server
• Azure-hosted and hybrid server environments
• Vendor-provided warehouse automation applications
• Facility automation systems including AS/RS, conveyors, AGVs, VNAs, and robotics
• Foundational enterprise networking (IP, DNS, ports, firewalls)

Skills

Reasonable accommodation may be provided to enable individuals with disabilities to perform essential duties. This job description may not encompass all tasks necessary to complete the role. Additional Information:

• Job functions may vary based on the area of operation.
• This description outlines the most common tasks required for the job.
• Reasonable accommodation may be provided to enable individuals with disabilities to perform essential duties.
• This job description may not encompass all tasks necessary to complete the role.