Contract Support Administrator

About the role

The Contract Support Administrator will provide financial and administrative support, acting as a central link between the management team, site-based colleagues and the client, ensuring the smooth day-to-day running of the contract.

Responsibilities

• Manage day-to-day financial administration for the contract
• Raise and process PPM and additional works invoices and credits
• Manage WIP, debt and accruals to keep the contract commercially clean
• Approve vendor invoices and support vendor onboarding
• Procure parts, materials and subcontracted services via WFM and client systems
• Obtain pricing and support quote preparation as required
• Collate and produce management information, including monthly reports, KPIs and traffic light reports
• Administer holiday, overtime and related approvals
• Attend contract forecasts when required and complete follow-up actions
• Support SHEQ compliance and maintain awareness of Health & Safety responsibilities
• Provide efficient administrative support to the account team and respond to ad-hoc requests

Requirements

• Proven experience in a Contract Support Administrator or similar role
• Experience working within Facilities Management or a maintenance environment is highly desirable
• Strong written and verbal communication skills
• Excellent organization, planning and time-management abilities
• Confident multitasker with the ability to prioritize effectively
• Proficient in Microsoft Office and contract / CAFM systems (Concept CAFM desirable)

Qualifications

• NVQ / SVQ in Customer Services (Level 1–4) – desirable but not essential

Behaviours

• Professional, calm and respectful communicator
• Takes pride in delivering high-quality work
• Collaborative team player who cares about colleagues and outcomes
• Open to change and continuous improvement
• Resilient with the ability to maintain performance under pressure

Pay

Grade B - WPS FM 2026

Schedule

Full-time | Hybrid working available (minimum 3 days a week in the office)