Contract Specialist

About the role

The Contingent Labour Office's (CLO) mandate is to partner with the business to enable an expedited and customer-centric positive approach to engaging external resources. This is achieved by utilizing internal contingent workforce expert practitioners, who continuously expand their skills and remain up-to-date on market intelligence. Acting as trusted advisors, they educate, challenge the status quo, and advise the business on creative approaches to find the right solutions. Delivering a customer-centric approach to the business and external resources by minimizing administration efforts, anticipating their needs, projecting a 'how can I help you' attitude, and actively collaborating with Hiring Managers to deepen relationships.

Responsibilities

• Execute processes related to external resources during the initial setup, while on contract, and when renewing or departing for all functions and locations across Canada.
• Contribute to ongoing improvements to the team’s internal workflows, technology, and documentation.
• Apply technical expertise to advise, guide, and support Hiring Managers in the engagement of external resources, critical to meeting the needs of their clients/projects.
• Leverage available technology to optimize CLO use-experience, processes, and usage of team resources.
• Optimize processes and ensure documentation is updated for relevant stakeholders.
• Promote the CLO’s internal brand through a customer-centric delivery approach to the business and external resources and by exhibiting attributes of a subject-matter expert and trusted advisor.
• Facilitate intake conversations with Hiring Managers (Partners and Sr. Managers).
• Provide walkthroughs and training on submitting requests within the vendor management system.
• Gather, interpret, and assess information related to the setup and case management of external resources through KPMG vendor management system.
• Conduct required due diligence on resources (KPMG history, background checks, independence, business verification, etc.). Educate and advise stakeholders on course of action.
• Maintain continuous contact with stakeholders to keep them apprised of progress related to their cases or requests.
• Document and maintain information in shared record-keeping tools to be used as reference data, source information for reporting and analytics, and be utilized for compliance audits.
• Be aware of flags that would deem a case to be 'complex.' Collaborate with other members of the team to ensure business needs are met.
• Respond to ad hoc inquiries/requests to the CLO functional mailbox (or own inbox) by providing education, instructions, clarifications, redirection, information, etc. or triaging appropriately.
• Lead or contribute to internal process improvements by identifying improvements/ modifications, investigating issues, conducting impact analyses, and managing related change management activities.
• Maintain SOPs, forms & templates, and ServiceNow knowledge articles.
• Ensure all policies and processes are documented and accessible to the appropriate stakeholders and play a lead role in educating and/or training the CLO, Procurement, Offshore team, and HR community on any new processes.
• Be aware of related contingent workforce matters, legislation, policies, and practices.

Requirements

• 3-5 years’ experience dealing with in a case management role.
• Experience with agencies/staffing firms, contract labour, or contingent workforce an asset.
• Superior written and verbal communication skills, in both English and French (bilingualism preferred).
• Demonstrated ability to deal with multiple stakeholders including senior firm members/ Partners, contractors, external service providers, and various subject-matter experts (e.g. ITS, Finance, etc.).
• Attention to detail and accuracy is paramount.
• Proven ability to work well in a fast-paced, highly demanding, team environment, and manage a high volume of work with varying degrees of complexity.
• Organized, and able to manage competing priorities for multiple stakeholders.
• Consistently deliver value to all stakeholders by providing timely, high-quality service and documentation.
• Keen eye for continuous improvement and efficiency, with a strong aptitude for conducting impact analysis assessments.
• Demonstrated success on operational, process-driven initiatives.
• Proficient and comfortable with working in multiple technologies with the ability to identify and implement opportunities to utilize technology as an enabler.
• Experience with working within a vendor management system, like Flextrack or Beeline, is an asset.
• Advanced knowledge of MS Office, especially MS Excel.
• Experience with ServiceNow an asset.

Qualifications

• College or University degree in a relevant field.

Skills

• Technical expertise in case management and external resource engagements.
• Strong organizational and project management skills.
• Excellent written and verbal communication skills.
• Ability to handle multiple stakeholders and complex situations.
• Attention to detail and accuracy.
• Experience with vendor management systems and MS Office.
• Ability to work in a fast-paced, team environment.
• Knowledge of contingent workforce matters, legislation, policies, and practices.

Benefits

At KPMG, we offer a comprehensive and competitive Total Rewards program, which includes:

• Flexible work arrangements, including virtual work opportunities.
• A supportive and inclusive workplace culture.
• Professional development opportunities.
• Comprehensive benefits package.

Pay

The expected base salary range for this position is $55,000 to $82,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

Schedule

This position offers a flexible schedule, with the possibility of 1-2 days in-office per month for company meetings.