Contract Renewal Specialist

METTLER TOLEDO is a global leader in precision instruments and services, renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry, with products sold in more than 140 countries and a direct presence in approximately 40 countries.

Responsibilities

• Manage assigned customer contracts through the full renewal cycle using multiple communication channels to drive high retention and deliver a personalized customer experience.
• Confirm account and equipment details, conduct online meetings to review service levels, and adjust offerings to meet business needs.
• For designated accounts, incorporate sales discussions focused on expanding coverage and upselling contract levels.
• Develop strong technical knowledge of MTNA service offerings and communicate solutions that meet customer requirements.
• Deliver a high-quality, personalized customer experience resulting in strong retention and satisfaction.
• Address customer concerns by coordinating with cross-functional teams to ensure timely resolution.
• Meet or exceed performance objectives, including renewal rates, on-time renewals, outreach goals, and upsell metrics.
• Use professional selling techniques to grow service business and modify quotes as needed to reflect service level changes.
• Execute outbound renewal initiatives, maintain accurate CRM documentation, and manage inbound customer inquiries.
• Proactively generate cross-leads for products and related services such as calibration, upgrades, or additional contracts.
• Ensure compliance with ISO standards, MT operating policies, SOX controls, and company service contract procedures.

Requirements

• Bachelor's degree in Business, Finance, or a related field preferred.
• Proven experience in contract management, renewals, or a similar role.
• Demonstrated initiative with innovative approaches to drive revenue and improve telemarketing activities.
• Proactive in understanding and interpreting customer requirements to effectively address their needs.
• Strong decision-making skills, with the ability to make confident, reasoned decisions and know when to engage other departments to achieve campaign goals.
• Customer-focused mindset with excellent communication skills to maintain professional and efficient interactions with both internal and external customers.
• Professional demeanor reflected in speech, appearance, and behavior, with the ability to work independently and with minimal supervision.
• Excellent time management and organizational skills, capable of prioritizing tasks and managing workload to maximize efficiency and output.

Benefits

• Medical, dental, and vision care coverage starting on date of hire.
• 401(k) savings plan with company matching.
• Tuition reimbursement, employee wellness programs, plus other perks and discounts.
• Parental and caregiver leave policies.
• Paid time off, flexible spending, short- and long-term disability, basic life insurance, business travel insurance, and Employee Assistance Program.
• Domestic partner benefits.

Global market strength and worldwide leadership in weighing, a brand identified with precision, quality, and innovation, thousands of patents and design awards, and a commitment to extraordinary service on state-of-the-art equipment.