Contract Monitoring Specialist

Primary Responsibilities

• Aid in all contract readiness activities to prepare for SSCC Stage I go-live.
• Compile data and prepare reports for contract monitoring activities, including performance metrics, service delivery, and financial expenditures.
• Cook up meetings related to contract monitoring visits and issue resolution.
• Track and document contractor compliance with required background checks, licenses, and training requirements.
• Maintain strict level of confidentiality when handling sensitive contract and client information, in compliance with agency policies and regulatory requirements.
• Conduct on-site visits, interviews, and file reviews to assess service delivery.
• Analyze performance data and prepare detailed monitoring reports with findings and recommendations.
• Conduct risk assessments and provide written feedback to management.
• Track resolution of deficiencies and verify implementation of improvement strategies.
• Provide technical assistance and guidance on contract requirements.
• Conduct contractual audits to maintain compliance.
• Conduct basic research on relevant state and federal regulations, agency policies, and best practices as directed.
• Maintain thorough documentation of monitoring activities and communications.
• Communicate compliances and noncompliance’s to subcontractors and SSCC leadership.

Qualifications

• Bachelor’s degree, preferably in social services or human services. Relevant experience in contract administration and social services may be considered in lieu of formal degree.
• Proven experience in administrative or contact support, preferably within government agencies or a social services environment.
• Experienced and knowledgeable of child welfare services, child placement agencies, or residential care settings in Texas.
• Experience with contract documentation, record keeping, and data entry is highly desirable.
• Demonstrated ability to work attentively under strict deadlines with a high degree of accountability.
• Skilled in preparing clear, concise, and high-quality reports tailored to varied audiences.
• Strong written and verbal communication skills, with an emphasis on clarity and professionalism.
• Exceptional attention to detail, ensuring accuracy and precision in all reporting and documentation.
• Proven capability to manage multiple evaluations concurrently while adapting to shifting priorities in fast-paced environments.
• Able to work independently with minimal supervision, exercising sound judgment in decision-making.
• Effective team collaborator, capable of engaging with diverse organizational structures to collect data and support evaluation objectives.
• Proficient in Microsoft Excel and Word, with the ability to leverage these tools for efficient data handling and documentation.
• Adept at reading, interpreting, and analyzing complex data, information, and documents to inform decisions.

Work Environment

• Office
• Range of Schedule: Mon – Fri, 7:00 a.m. to 8:00 p.m.
• Travel: Occasional – Local and Statewide