Contract Management Specialist

Essential Functions

• Plan day / time-management of paperwork.
• Process incoming sales orders and ensure all necessary paperwork is included.
• Working knowledge of contract terms and conditions, company policies and procedures, and how to enforce them.
• Set up new customer account records and correct existing accounts when necessary.
• Set up computer billing of contracts with a high level of attention to detail.
• Perform routine quality assurance checks of computerized contract billing and customized account billing.
• Determine when credit memos are needed; calculate, and issue credit memos.
• Research billing disputes and determine appropriate actions needed to correct issues.
• Effectively communicate with customers, both internal and external, by phone and email, answering questions with confidence and accuracy.
• Process customer data changes and make data entry of actions taken.
• Make calls to obtain meter readings necessary for billing.
• Calculate estimated meter readings when actual data is unavailable.
• Process, maintain and/or complete various other duties within the accounting department.

Competencies

• Adaptability - Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.
• Attention to Detail - Taking responsibility for a thorough and detailed method of working.
• Computer Literacy - Using computers effectively and efficiently in the working environment.
• Customer focus - Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
• Data gathering and analysis - Collecting, consolidating, and using relevant information; recognizing important information; tracing possible causes of problems, and searching for practical data/solutions.
• Oral communication - Shaping and expressing ideas and information in an effective manner.
• Written communication - Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader.

Skills

• Active Listening
• Collaboration
• Communication
• Conflict Resolution
• Customer Service
• Problem Solving

Physical Demands

• Sitting at a desk for extended periods of time.
• Heavily reliance on computer/laptop screens.
• Potential light lifting on occasion of up to 50 lbs.

Work Environment

• This job operates in a professional office environment.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.