[CONTRACT] Help Desk IT Support Technician

Key Responsibilities

• Provide Tier 1 technical support for PCs, laptops, mobile devices, and standard business applications
• Respond to IT support requests via phone, email, remote support, and in person
• Troubleshoot hardware, software, printer, and basic network connectivity issues
• Install, configure, and maintain desktop/laptop computers and peripheral devices
• Perform user account administration, password resets, and basic access management
• Escalate complex technical issues to higher-level IT teams when necessary
• Maintain IT support documentation and knowledge base articles
• Aid with hardware deployment, replacement, and asset inventory management
• Deliver excellent customer service while following company IT policies and procedures
• Collaborate with internal IT teams to ensure timely issue resolution

The Right Candidate Will Possess

• Strong customer service and communication skills
• Excellent troubleshooting and analytical abilities
• Ability to manage multiple priorities in a fast-paced environment
• Strong organizational skills and attention to detail
• Ability to work independently while contributing effectively within a team
• A proactive attitude and willingness to learn
• Understanding of Japanese corporate culture and business etiquette

Required Qualifications & Skills

• Bachelor's degree in Information Technology, Computer Science, or equivalent work experience
• 1–2 years of Help Desk, Desktop Support, or IT Support experience
• Experience supporting Windows PCs, Microsoft 365 applications, and mobile devices
• Knowledge of Active Directory, VPN, remote support tools, and basic networking concepts
• Excellent English communication skills
• Minimum 2 years of experience working for a Japanese company or supporting Japanese corporate users strongly preferred
• Japanese language ability is preferred but not required
• IT certifications (CompTIA A+, Network+, Microsoft, ITIL, etc.) are a plus