IT Help Desk Support Technician

About the Job

Our client is an established enterprise software and digital infrastructure provider managing hardware-software networks for a large distributed workforce. We are seeking a tech-savvy, solution-oriented IT Help Desk Support Technician to serve as the remote frontline technical support anchor for internal corporate end-users.

Responsibilities

• Remote Incident Management: Diagnose, document, and resolve Tier 1 technical support tickets covering operating system glitches, cloud application blocks, and corporate hardware faults via email, chat, and video portals.
• Identity Access Provisioning: Handle identity confirmation setups, configure password resets, and audit multi-factor authentication (MFA) rules inside secure enterprise directories.
• System Documentation Upkeep: Draft clear internal feature workaround guides, technical system troubleshooting logs, and scannable knowledge-base articles.

Requirements

• Educational Background: Bachelor’s degree in Information Technology, Computer Science, Computer Systems, or an equivalent technical or quantitative discipline.
• Experience Level: 0 to 2 years of professional experience. Enterprise IT help desk internships, technical system administration capstones, or academic database configuration projects are required.
• OS Configuration Fluency: Technical operational understanding configuring and troubleshooting both Windows and macOS enterprise environments.
• Communication Skills: Excellent verbal and written communication skills with a customer-centric approach to problem-solving and support.

Preferred Qualifications

• Entry-level IT foundational certifications such as CompTIA A+, Network+, or initial Microsoft/Cloud infrastructure validations.
• Practical experience navigating enterprise ticketing platforms (such as Jira Service Management or Zendesk).

Job Location & Details

• Employment Type: Full-Time, Permanent
• Location: 100% Remote (USA)
• Salary Range: $52,000 – $68,000 USD base structure + Continuing Professional Certification Stipends and Premium Employee Benefits.