IT Help Desk Support Technician

About the role

Packer is seeking an IT Help Desk Technician to provide friendly, knowledgeable user support in our Tech Center, the busy technology hub of The Packer Collegiate Institute. This role responds to a wide range of technical questions and issues, offering clear guidance and practical solutions to students, faculty, staff, and families. The ideal candidate brings broad technical knowledge along with strong interpersonal skills and a strong commitment to customer service. They are patient, approachable, and able to communicate effectively with users of all ages and levels of technical understanding, from early elementary students to adults. Success in this role means more than resolving issues. The Help Desk Techn