Contract Compliance Manager/Night Manager

About the role

The Contract Compliance Manager (CCM) oversees the quality control of various business operations, enhances client satisfaction, and collaborates effectively with Independent Contractors (IC).

Responsibilities

• Work independently and with others in diverse facilities such as industrial, manufacturing, office, medical, retail, etc.
• Exercise good judgment in reporting client concerns to management and involving others to meet client needs.
• Communicate with the Facility Solutions Manager daily for urgent issues, including nightly updates via email or phone.
• Recommend IC work assignments, ensure adherence to client and company standards, and terminate services if necessary.
• Manage inspections, customer complaints, requests, new client starts, or VIP treatments.
• Utilize the company’s CRM platform for daily duties.
• Adhere to City Wide’s New-Start Policy, Customer Complaint Policy, Four Star Policy, and other operational guidelines.
• Ensure compliance with client policies, approved cleaning tools and equipment, and their proper use.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent experience in commercial janitorial services.
• At least 2 years of prior management experience, including coaching, motivating, developing, and leading teams in multi-unit or off-site locations.
• Strong planning, organizational, and attention to detail skills.
• Excellent communication and interpersonal skills, with Spanish speaking being a significant advantage.
• Innovative thinking and a commitment to continuous process improvement.
• Able to work nights, with flexible hours ranging from 5pm to 2am, depending on specific needs.

Benefits

• Compensation: $25 per hour, with a guarantee of 20 hours per week and auto reimbursement.
• Paid time off accrues after 90 days of employment.
• Eligible for health benefits after 90 days of full-time employment.