Continuous Improvement and Quality Analyst

About the role

The Continuous Improvement and Quality Analyst (CIQA) works under the supervision of the Director of Compliance to monitor and analyze established standards and quality improvement initiatives throughout all departments of Johnson Health Center. This person interacts with all staff to gather information and data reports to ensure quality measures and adherence to Federal, State, and Local agencies, and all accrediting bodies' regulatory standards.

Responsibilities

• Works independently and with the Director of Compliance, other organizational leaders, and with contracted vendors to formulate reports and data collection.
• Works with all staff to collect and analyze data and information related to compliance and quality measures and initiatives.
• Assists in building, maintaining, and conducting quality and compliance audits throughout all areas of JHC.
• Conducts pharmacy 340B audits to assess compliance in the JHC 340B program.
• Coordinates and leads meetings associated with audits.
• Participates in and presents quality improvement, compliance, and ad-hoc project meetings.
• Assists and/or conducts employee training and coaching.
• Assists with the preparation and completion of regulatory and compliance documents and forms.
• Works alongside the Director of Compliance to monitor, review, and manage relationship contracts with JHC partners.
• Manages and conducts patient satisfaction surveys to monitor patient satisfaction, patient safety and compliance, and overall patient experience at JHC.
• Creates PDSAs for continued quality improvement.

Requirements

Staff members will abide by the Code of Conduct as documented in the Corporate Compliance Manual. Must demonstrate a personal and professional commitment to Johnson Health Center and its mission. Management may modify, add, or remove any job functions as necessary, or as changing organizational needs require.

Qualifications

Staff members must actively demonstrate dedication and commitment to the core values of JHC, including Respect, Integrity, Excellence, Innovation, and Teamwork.

Working Environment

Fast-paced office setting with travel to other offices often. Lifting and/or exerting force up to 15-20 pounds occasionally, with frequently moving of objects. Work requires speaking, sitting, bending, walking, standing, hearing, and stooping, kneeling, and repetitive motion with certain activities. 8 hours of constant computer usage. OSHA low-risk position.