Continuous Improvement Analyst

Job Description Summary

The Continuous Improvement Analyst supports Lindt & Sprüngli North America (LSNA) warehousing and transportation operations by identifying, analyzing, and leading continuous improvement initiatives. This role partners closely with internal stakeholders and third-party logistics (3PL) providers to improve cost-to-serve, service, and sustainability outcomes through structured analysis and project execution.

This role is expected to move beyond reporting and analysis to convert insights into implemented operational improvements, supporting both day-to-day performance management and longer-term strategic initiatives.

Essential Functions

• Partner with Warehousing, Transportation, Planning, Customer Service, and Business Intelligence to identify operational gaps and improvement opportunities.
• Extract, analyze, and interpret data from operational systems (e.g., WMS, TMS, ERP, BI tools) to support fact-based recommendations.
• Research industry standards and benchmarks; compare current performance and recommend improvement actions.
• Analyze supply chain requirements within the Consumer Packaged Goods (CPG) environment and identify gaps impacting cost, service, or execution risk.
• Review performance trends to identify emerging financial, service-level, or sustainability risks.
• Lead assigned continuous improvement initiatives from problem definition through implementation, including stakeholder alignment and progress tracking.
• Support and contribute to daily continuous improvement calls across all U.S. Lindt & Sprüngli companies, focusing on performance gaps and corrective actions.
• Provide analytical and project management support for peak-season post-mortems and readiness reviews with internal teams and 3PL partners.
• Lead assigned initiatives within the U.S. business operations roadmap, coordinating across Planning, Transportation, Warehousing, Customer Service, and Business Intelligence.
• Track initiatives against defined objectives and report progress, risks, and outcomes to leadership.
• Partner with U.S. Supply Chain teams to review, improve, and adjust company SOPs.
• Coordinate with Brand QA Teams and Logistics to design, execute, and document a customer summer temperature study, and communicate results including any variances from expected outcomes.

Stakeholder & Relationship Management

• Act as a collaborative partner with internal functional teams and external service providers.
• Manage day-to-day working relationships required to execute improvement initiatives.
• Utilize coaching as a tool to support change adoption and strengthen problem-solving capabilities across internal teams and 3PL partners.
• Support ad-hoc analyses and special projects as assigned by management.

Basic Qualifications

• 3+ years of supply chain, logistics, or operations background.
• Bachelor’s degree required.
• Demonstrate analytical, problem-solving, project management skills.
• Strong proficiency in Excel; working knowledge of PowerPoint and Word.
• Ability to translate data analysis into clear recommendations for non-technical audiences.

Preferred Qualifications

• Bachelor’s degree in Supply Chain Management, Industrial Engineering, or related field.
• Proven analytical experience in a CPG or logistics environment.
• Consumer Products Goods (CPG) experience.
• Experience working with or supporting 3PL providers.
• Familiarity with continuous improvement methodologies (e.g., Lean, root cause analysis, structured problem solving).
• Experience using coaching as a tool to support change adoption and build problem-solving capability.
• Experience supporting cross-functional operational initiatives.
• Familiarity with AI tools and prompts.