CONTINUING CARE ASSISTANT LEAD (CCA-LEAD)

Key Responsibilities

• Resident Care Support
• When staffing levels allow or there is an increased need, the CCA-Lead will assist with resident care and daily living activities as outlined in the Continuing Care Assistant (CCA) job description. This includes supporting admissions, promoting resident mobility and well-being, and reporting any changes in health or behavior – to the appropriate supervisor.
• Team Support and Mentorship
• Help train and support new CCA staff, including orientation and follow-up.
• Offer guidance on proper documentation and assist with routine charting.
• Advocate for CCA staff and help solve day-to-day issues within the team.
• Education and Development
• Attend in-service sessions and workshops.
• Aid in rolling out new education and training opportunities.
• Look for ways to grow your own knowledge and skills.
• Workplace Operations
• Ensure workloads are balanced.
• Assist leadership in creating evening and night shift task lists, and occasionally work those shifts to support staff.
• Participate in committee work.
• Help maintain good communication and teamwork across the care team.
• Inventory and Supplies
• Gather information of supplies, especially incontinence products (e.g., Tena).
• Help with invoicing and equipment pricing when needed.
• Recruitment and Culture
• Support recruitment and retention efforts by attending job fairs and promoting a positive work culture.
• Build strong relationships with residents, families, and coworkers.
• Be familiar with workplace policies, including fire safety and emergency procedures.
• Additional Duties
• Support the RPL (Recognition of Prior Learning) program alongside the Clinical Support Nurse.
• Take on other duties as assigned by management.

Competencies & Skills

• Proven ability to work effectively as part of a team and build collaborative relationships.
• Commitment to quality improvement and use of evidence-based practices.
• Strong critical thinking, problem-solving, and decision-making abilities.
• Excellent organizational and time management skills with a focus on accuracy and attention to detail.
• Demonstrates accountability and a strong sense of responsibility.
• Ability to prioritize tasks and manage competing demands efficiently.
• Dedicated to ongoing learning and professional development.
• Supports and promotes a culture of safety, ethical practice, and organizational well-being.
• Consistently demonstrates exemplary work performance in current and previous roles.
• Physically capable of performing the duties required by the position.

Qualifications / Education

• Member of the CCA Registry (Continuing Care Assistant Program – HANS)
• Minimum of 3 years recent experience in a Long-Term Care and / or Community setting
• Experience with scheduling
• Experience in facilitating group education
• Leadership education or equivalent
• Experience considered an asset