Contingent Worker Program Manager

About the role

The Staffing Program Manager will own the end-to-end contingent worker lifecycle, manage staffing agency vendor relationships, and ensure compliance and consistency across the program. Reporting to the Director of Talent Acquisition, this role will be responsible for process improvements and driving towards global consistency.

Responsibilities

• Own the end-to-end contingent worker lifecycle, from approved request through contract, onboarding, communications, compliance, ongoing management, manager/shift changes, time tracking, and offboarding or conversion to FTE
• Manage staffing agency vendor relationships, including SLA performance, contract renewals and rate negotiations, compliance requirements, and consolidation strategy as the program matures
• Serve as the liaison between Operations, Finance, HRIS and Talent Acquisition regarding contingent worker headcount and position management
• Own contingent workforce compliance, including maintaining worker classification standards, co-employment guardrails, background check compliance, and documentation requirements in partnership with Legal
• Maintain HRIS data integrity in Workday, including accuracy of contingent worker records and positions, and partner with HRIS to administer agency access, improve data quality, onboarding business process, and reporting infrastructure
• Partner with FP&A on contingent worker spend tracking, budget forecasting, and cost-per-hire metrics to give the business clear visibility into contingent labor costs
• Lead the temp-to-FTE conversion process end-to-end, including the approval workflow, offer coordination, and seamless transition experience for workers and managers
• Identify and drive process improvements across the CW program, including standardizing practices across locations and departments, completing program documentation, and building toward global consistency once the US is stabilized

Requirements

3–5+ years of experience in contingent workforce management, staffing operations, or a closely related HR/TA/People Ops program management role

Hands-on experience managing staffing agency or vendor relationships, including contract and SLA oversight

Comfortable navigating worker classification and co-employment questions, and knows when to escalate to Legal

Data-oriented and organized — you build tracking systems that others can rely on and use metrics to surface risk and drive decisions

Strong cross-functional collaborator who can coordinate across TA, Finance, IT, Legal, Learning, Payroll, and Operations without formal authority

Comfortable operating in a program that’s still being built — you bring structure to ambiguity rather than waiting for it to arrive

Qualifications

You will be a self-starter with a strong desire to build and grow a program from the ground up. You will be comfortable operating in a fast-paced, dynamic environment and will thrive in a collaborative, team-based culture.

Skills

• Experience with contingent workforce management software and tools
• Strong communication and interpersonal skills
• Ability to manage multiple projects simultaneously and prioritize tasks effectively
• Knowledge of labor laws and regulations relevant to contingent workers
• Experience with HRIS systems and data management
• Ability to analyze data and make informed decisions
• Strong project management and organizational skills

Benefits

• Health Insurance
• Additional Benefits: Fertility, Commuter, and Educational Assistance
• 401(K) Matching Plan
• Vacation
• Holiday Pay
• Employee Discounts
• Fun Working Environment

Pay

The salary range for this position is $69,820 - $113,355. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation; please ask your recruiter for details.

Reasons to Join Us

• Competitive 401(k) matching plan
• Flexible time-off
• Company-paid holidays
• Discounts on select grading services
• Team-building activities

Who You Are

3–5+ years of experience in contingent workforce management, staffing operations, or a closely related HR/TA/People Ops program management role

Hands-on experience managing staffing agency or vendor relationships, including contract and SLA oversight

Comfortable navigating worker classification and co-employment questions, and knows when to escalate to Legal

Data-oriented and organized — you build tracking systems that others can rely on and use metrics to surface risk and drive decisions

Strong cross-functional collaborator who can coordinate across TA, Finance, IT, Legal, Learning, Payroll, and Operations without formal authority

Comfortable operating in a program that’s still being built — you bring structure to ambiguity rather than waiting for it to arrive