Contents/Restoration Technician - Cumming, GA

Job Description

The Contents Technician performs the pack-out, cleaning, inventory, storage, and pack-back of customer belongings, ensuring careful handling, accurate documentation, and quality results.

• Complete jobs according to SERVPRO processes per work order, performing production work and completing job documentation.
• Perform pack-out, inventory, cleaning, storage, and pack-back of customer belongings.
• Carefully handle, label, photograph, and document customer contents to prevent loss or damage.
• Clean and restore contents using approved methods, products, and specialty equipment.
• Load, inventory, and maintain work vehicles with tools, equipment, and supplies for each project.
• Prepare rooms and areas for work activities; set up staging areas and equipment for each project.
• Effectively communicate safety hazards, jobsite findings, and equipment/tool requirements to supervisors.
• Communicate with management and other technicians to maintain efficient production processes.
• Work as a team to provide quality and efficient work and perform production processes as directed.
• Resolve problems quickly as they arise and provide courteous, professional customer service.
• Clean and maintain vehicles, equipment, warehouse, and office areas.
• Learn and develop restoration/contents skills to elevate the SERVPRO brand and grow within the company.

Position Requirements

• A high school diploma/GED required.
• Previous contents, cleaning, or restoration experience preferred.
• IICRC certifications a plus.
• Strong attention to detail and ability to follow instructions.
• Valid driver's license preferred.
• Must be able to work in person and travel to job sites as needed.
• Available for weekend and after-hours on-call rotation.
• Must be authorized to work lawfully in the United States and able to successfully complete a background check subject to applicable law.

PHYSICAL DEMANDS

• Ability to regularly lift 50 pounds and lift up to 100 pounds with assistance.
• Repetitive pushing, pulling, lifting, and carrying of objects throughout the day.
• Walking and standing for long periods, as well as driving, sitting, and climbing.
• Ability to climb ladders and work at ceiling heights.
• Ability to work in tight spaces (e.g., crawl spaces under buildings and attics).
• Exposure to chemicals, fumes, airborne particles, and loud noise.
• Occasional exposure to extreme conditions such as heat, cold, and noxious odors.
• Required to occasionally wear a respirator and other personal protective equipment (PPE).
• Physical stamina and manual dexterity to perform demanding tasks throughout the day.

Job Type

Full-Time, up to 40 hours per week.

On-Call

Salaried, $18-$22 / hour, pending experience.

Benefits

• 401(k) 3% Match
• Health, Dental, Vision insurance
• Vacation