Contents and Warehouse Operations Manager

About the Role

The Contents and Warehouse Operations Manager leads, motivates, and supports a Contents & Warehouse division—contents pack-out, cleaning, textiles, storage, and the warehouse function—to ensure customer satisfaction, revenue growth, profit growth, management development, and staff development. They oversee all operational activities and pursue operational objectives.

Responsibilities

• Continuously pursue strategic and operational objectives.
• Oversee the management of operational activities.
• Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization.
• Develop, implement, and maintain quality assurance protocols to ensure a positive customer and client experience.
• Manage staff development of the Contents & Warehouse division.
• Work closely with the Managing Director to ensure operations remain compliant with legal and regulatory requirements.
• Develop, implement, and oversee protocols to maintain facility, vehicles, equipment, and consumables.
• Review, document, and discuss operational outcomes and key measures with the Managing Director.
• Analyze the efficiency of existing organizational processes and procedures to enhance and sustain the organization's internal capacity.
• Maintain the development of leadership and management skills, as well as contents, textiles, and warehouse expertise.
• Other tasks/duties as required by employer.

Requirements

• High School Diploma/GED required; Associate’s or Bachelor’s degree strongly preferred.
• Industry certifications strongly preferred.
• Minimum 5 years of experience in business operations.
• Minimum 3 years of management experience.
• Strong interpersonal, leadership, and management skills.
• Effective written and oral communication skills.
• Experience in cleaning, restoration, or construction preferred.

Physical and Work Environment

This is a management position routinely working in an office environment; however, field visits and field management will require jobsite activities. Occasional jobsite activities may involve:

• Lifting 50 pounds independently, occasionally lifting up to 100 pounds with assistance.
• Walking and standing for long periods of time.
• Driving, sitting, climbing ladders, utilizing scaffolding or lifts.
• Pushing, pulling, lifting, or carrying objects.
• Working around chemicals and working overhead.
• Exposure to fumes or airborne particles, extreme conditions such as heat or noxious odors.
• Loud noise levels in the work environment and jobsites.
• Occasional requirement to wear a respirator for safety.

Schedule

This is a full-time position working 7:00 a.m. – 5:00 p.m., Monday – Friday, 45 hours per week. This position frequently requires long hours (beyond 8 hours a day), including evenings and weekends, as needed. Travel is required and is primarily local; however, some out-of-area and overnight travel may be expected.

Benefits

• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• Dental insurance