Content Strategy Director, Cramer Health

Content Leadership & Strategy

The Content Strategy Director role blends deep content expertise with strategic, multi-channel marketing planning. A champion of patient-centered storytelling, the Content Strategy Director delivers on the client's and patient's needs through thoughtful content strategy, development of meaningful narratives, and seamless execution across the patient journey.

Requirements

• Develop and lead comprehensive content strategies aligned to client objectives, brand positioning, and patient journey needs
• Translate insights, research findings, and strategic briefs into actionable, integrated content plans across channels
• Ensure content programs are cohesive, measurable, and optimized for engagement, adherence, and education
• Champion a holistic content approach across digital, social, web, video, and emerging platforms
• Ensure all content reflects pharmaceutical best practices, MLR requirements, and brand voice
• Oversee the creation of compelling, informative, and compliant content across the end-to-start patient journey
• Translate strategy into clear content frameworks and guide teams in execution of content tactics
• Partner closely with design to bring visual storytelling to life and enhance audience engagement
• Ensure accuracy, clarity, and quality across all deliverables through active review and refinement
• Collaborate with Program Management to prioritize workstreams and ensure timely delivery
• Act as the central content lead across Account Services, Digital, Creative, and Project Management teams
• Ensure content strategies align to the strategic brief and broader program objectives
• Consult with internal leadership and stakeholders to solve complex client and content challenges
• Support new business efforts through content-driven thinking and storytelling
• Lead and inspire a team of content creators, providing direction, feedback, and mentorship
• Foster a collaborative, high-performing environment
• Empower solutions teams to translate strategy into impactful content experiences
• Champion the role of content as a strategic driver of patient experience and business outcomes
• Ensure recommendations align with client objectives and Cramer Health's growth ambitions
• Confidently represent content strategies with senior stakeholders
• Deep expertise in content strategy and patient engagement
• Strong understanding of the healthcare landscape
• Understanding of Patient Support Services and the patient journey
• Excellent communication and storytelling skills
• Ability to lead complex projects and solve strategic challenges

Benefits

• Medical, Dental & Vision Insurance
• Health Savings Account with employer contribution
• 401(k) with company match
• Profit Share Bonus Plan
• Life Insurance
• Paid Time Off & Paid Holidays
• Family Leave
• Short-Term & Long-Term Disability
• Tuition Reimbursement
• Wellness Resources, including discounted Lifetime Fitness membership
• Generous onsite café