Content Operations Analyst

This position is based in the United States and supports a fast-growing SaaS environment focused on delivering high-quality digital content experiences for globally recognized brands, particularly within the sports industry. The role combines content operations, quality assurance, and operational support in a dynamic, shift-based setting, leveraging AI-powered tools and internal platforms.

About the role

As a Content Operations Analyst, you will manage day-to-day content operations, ensuring content is accurately prepared, reviewed, delivered, and maintained while supporting live operational workflows. You will maintain quality standards, provide first-line operational support, and improve workflow efficiency through AI-assisted tools and best practices.

Responsibilities

• Manage assigned content operations tasks from intake through completion while ensuring quality, accuracy, and timely delivery.
• Prepare content packages, reports, and client deliverables using internal tools and documented workflows.
• Perform quality assurance checks on generated content, applications, and digital experiences.
• Maintain content records, operational documentation, and recurring workflow tasks.
• Deliver client-ready reports, links, and status updates with accuracy and professionalism.
• Provide first-line support during scheduled shifts by investigating content and operational issues, gathering evidence, and escalating when appropriate.
• Monitor live content during sports events and perform operational checks to ensure reliable delivery.
• Utilize AI-powered tools to streamline content validation, documentation, comparison, and repetitive operational processes while verifying output quality.
• Produce clear handover documentation to ensure seamless collaboration across shifts.
• Contribute to continuous improvement by identifying recurring issues and recommending workflow enhancements.

Requirements

• Ability to independently manage operational workflows and prioritize multiple tasks.
• Strong attention to detail with excellent quality assurance and verification skills.
• Experience using AI tools to improve productivity while validating generated outputs.
• Excellent written communication skills with the ability to document work clearly and concisely.
• Strong problem-solving skills and sound decision-making within defined operational processes.
• Ability to recognize issues, gather supporting evidence, and escalate effectively when required.
• Comfortable working rotating shifts, including evenings, weekends, and live event coverage.
• Interest in sports, media, SaaS, publishing, or digital content operations.

Preferred Qualifications

• Experience in content operations, publishing, digital production, application support, product support, media operations, or content QA.
• Familiarity with CMS platforms, Airtable, Linear, Zendesk, Slack, spreadsheets, dashboards, browser developer tools, or workflow automation platforms.
• Experience supporting sports content, digital media, generated content, reporting, or client-facing operational processes.

Benefits

• Fully remote contractor opportunity.
• Compensation of up to $20,000 USD per year.
• Flexible remote work environment.
• Opportunity to work with a rapidly growing SaaS product trusted by leading global brands.
• Access to modern hardware, AI tools, and cutting-edge technology stacks.
• Exposure to innovative AI-driven workflows and operational processes.
• Collaborative international team environment.
• Professional growth opportunities within a high-growth technology company.