Content Management Associate (Knowledge Specialist Team) – Hybrid (USA) R0057373

About the role

The Content Management Associate (Knowledge Specialist Team) solves internal queries posed by CT BL team members related to knowledgebase issues and licensing nuances across all industries. The role is dedicated to providing rapid and accurate answers so that adjacent teams are able to fulfill client orders and move projects toward completion. Additionally, the Content Management Associate (Knowledge Specialist Team) is responsible for updating, maintaining, and growing the BL Brain knowledgebase via data recapture protocol and proactive research to ensure accurate information is retained across all industries.

Responsibilities

• Respond to internal queries posed by WK team members via the InSys task system and other channels
• Maintain task status updates so team members are abreast of status of inquiries
• Communicate directly with external government agencies to assist with business license research inquiries
• Concisely convey findings to team members via verbal and written correspondence
• Add new and updated license information to the BL Brain knowledgebase
• Actively monitor 'Knowledge Recapture' source channels, respond to recapture notifications, and effectuate recapture of knowledge
• Conduct audits of knowledgebase to identify and remedy outdated or missing data
• Contribute to quarterly industry-specific research (Regulatory Tracker: Pharma)
• Absorb and provide overflow assistance to adjacent teams as needed

Qualifications

• Minimum 1 year experience in an Administrative Role, as well as at least 1 year working in one of the following areas: Business Compliance, Legal, Business Licensing, or Government Agencies

Skills

• Exceptional interpersonal skills to communicate with government agencies, colleagues and supervisors
• Ability to identify and report on weak points in stored knowledge and proactively remedy missing pieces
• Ability to adapt to changing regulatory environment
• Ability to work independently, handle pressure, multi-task and prioritize work at all times
• Excellent organizational and communication (both verbal and written) skills
• Excellent attention to detail and high degree of accuracy and consistency

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave