Content Management Lead (Team Lead, Knowledge Specialist)– Hybrid (IN-Indianapolis) R0057499

About the role

The Content Management Lead (Team Lead, Knowledge Specialist) organizes, delegates, and carries out solutions to improve the BL Knowledgebase. The Team Lead role assists with prioritizing and responding to internal queries posed by CT BL team members related to knowledgebase issues and licensing nuances across all industries; the KST TL ensures that these queries are assigned to the right KST team member, so that rapid and accurate answers are delivered to adjacent teams fulfilling client orders and moving projects toward completion.

Responsibilities

• Maintain task status updates so adjacent team members are abreast of inquiry status
• Concisely convey findings to team members via verbal and written correspondence
• Add new and updated license information to the BL Brain Knowledgebase following internal task completion
• Conduct sweeps of industry-specific knowledge to identify and remedy outdated or missing information within our internal knowledgebase
• Liaise with adjacent teams to organize knowledge buildouts ahead of large incoming clients, renewal season volume increase, etc.
• Collaborate with Marketing on public facing web material as needed
• Avoid structural maintenance, feature development, and troubleshooting related to the BL knowledgebase
• Provide overflow assistance to adjacent teams as needed

Qualifications

• Bachelor’s degree or equivalent
• 3+ years of experience, preferably in research, legal, or knowledgebase management
• Travel Requirements: This is a hybrid role

Skills

• Exceptional interpersonal skills
• Use of considerable tact and discretion when dealing with partners, clients, or sensitive data
• Experience in training, guiding, and mentoring others
• Proven success in meeting deadlines for multiple concurrent projects
• Ability to adapt to a changing regulatory environment
• Excellent organizational and communication (both verbal and written) skills
• Adequate attention to detail and high degree of accuracy and consistency
• Experience using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave