Content Data Support Specialist

About the role

When you join Ancestry, you join a human-centered company where every person’s story is important. Ancestry®, the global leader in family history, connects everyone with their past so they can discover, preserve, and share their unique family stories. With our unparalleled collection of more than 65 billion records, over 3.5 million subscribers, and over 27 million people in our growing DNA network, customers can discover their family story and gain a new level of understanding about their lives. Over the past 40 years, we’ve built trusted relationships with millions of people who have chosen us as the platform for discovering, preserving, and sharing the most important information about themselves and their families. We are committed to our location flexible work approach, allowing you to choose to work in the nearest office, from your home, or a hybrid of both (subject to location restrictions and roles that are required to be in the office- see the full list of eligible US locations HERE). We will continue to hire and promote beyond the boundaries of our office locations, to enable broadened possibilities for employee diversity. Together, we work every day to foster a work environment that's inclusive as well as diverse, and where our people can be themselves. Every idea and perspective is valued so that our products and services reflect the global and diverse clients we serve. Ancestry encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants. Passionate about dedicating your work to enriching people’s lives? Join the curious.

Responsibilities

• Support content production by completing hands-on operational and data processing tasks
• Help monitor content workflows to ensure files, records, and deliverables move through systems accurately
• Assist with basic troubleshooting of content or system issues and escalate more complex problems when needed
• Communicate with internal teams and vendors to resolve content-related questions or errors
• Track and document issues, updates, and resolutions to help improve team processes
• Help test workflows and verify data accuracy before content moves to the next production stage
• Maintain clear documentation and follow established procedures to support consistent output
• Support additional production and operational needs as assigned

Requirements

• Comfortable With