Content Coordinator (Catalog Ops)

About the Role

Our Client is seeking a Content Coordinator, Catalog Operations to support the Newark-based US Catalog Operations team. In this role, you will ensure the timely ingestion and maintenance of product information (metadata) and digital assets (audio, images, table of contents) for titles, guaranteeing completeness, accuracy, and timely release of all products in the catalog.

Responsibilities

• Monitor the third-party asset delivery queue daily, vetting all asset deliveries prior to ingesting and queuing into Catalog Operations workflows.
• Communicate the status of ingested and queued titles to Catalog Operations partners daily to ensure timely release of all delivered content.
• Process and verify both daily and large-scale metadata update and correction requests from providers, customers, and internal stakeholders via tickets or other sources, ensuring all requests are answered appropriately and promptly.
• Handle the title cancellation queue, notifying third-party providers when titles have been removed from workflow and specifying corrections needed to reinstate them.
• Assist with oversight of the confirmation request queue, notifying providers that titles are on hold and detailing corrections/confirmations needed to reinstate them into workflow.
• Assess the validity of and initiate product update requests from providers and customers, ensuring timely and appropriate responses.
• Monitor incoming tickets from internal partners, taking action and routing them as needed to maintain Catalog Operations SLA compliance.
• Leverage AI tools to enhance operations workflows, including task-based automation, process documentation, data synthesis, and stakeholder communication, while adhering to team standards and sharing successful use cases with colleagues.

Qualifications

Basic Qualifications

• Minimum of one year of experience in editorial/publishing, preferably in a web-based publishing environment, with proven experience in CMS databases and metadata.
• Fluency in Office 365, including Outlook, Word, and Excel.
• Confident and upbeat communicator with strong written and verbal business communication skills.
• BA/BS or equivalent degree, preferably in Humanities.
• Experience in stakeholder management, interactions with external partners, and interdepartmental collaborative work.
• Previous experience with ticketing systems and process documentation.

Preferred Qualifications

• Familiarity with the ONIX standard XML metadata exchange format.
• Hands-on experience working with AI systems, tools, or data products.
• Experience with JIRA and Airtable systems.
• Familiarity with AGILE best practices, framework, and execution.
• Demonstrated multi-tasking and problem-solving skills in a fast-paced, time-sensitive environment.
• Self-starter with impeccable organizational and analytical skills.
• Avid consumer of online media, including books (audio and print), blogs, podcasts, and other digital content.

About You

You thrive in adapting to business needs and communicating effectively with global teams and stakeholders. As a strong contributor to local and global content operations efforts, you help deliver the best possible localized listener experience. Your expertise in Content Management Systems and passion for media—especially spoken-word audio—make you a highly organized, detail-oriented professional who excels in high-energy, entrepreneurial environments. You enjoy working with numerous stakeholders, take pride in using data to deliver accurate results, and are driven to optimize throughput with low defects.