Contact Representative - Enrollment & Eligibility Manager

About the role

This position is in the Eligibility and Enrollment section within the Patient Business Service Department at VA Medical Center, Dayton, Ohio. The employee serves as the Enrollment Coordinator for the facility.

Responsibilities

• Serves as the Enrollment Coordinator for the facility.
• Manages personnel functions such as recruitment, leave administration, and disciplinary actions.
• Applies policies or procedures to resolve administrative actions.
• Uses automated systems to manage, track, or report program data.
• Supervises administrative support staff by assigning work and evaluating performance.
• Manages travel arrangements for day trips and occasional overnight trips.
• Spends time performing keyboarding duties and speaking on the phone for extended periods.

Requirements

• Must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-8) in the Federal Service that has given you the particular knowledge, skills, and abilities required to successfully perform the duties of this position.
• Specialized experience includes supervising administrative support staff by assigning work and evaluating performance; managing personnel functions such as recruitment, leave administration, and/or disciplinary actions; applying policies or procedures to resolve administrative actions; and using automated systems to manage, track, or report program data.
• Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities.
• Must meet the minimum qualifications of the position, including a final rating of 80 or more before any Veterans preference points.

Qualifications

• To qualify for this position at the GS-9 grade level, you must meet the following criteria:
• Specialized experience: At least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-8) in the Federal Service that has given you the particular knowledge, skills, and abilities required to successfully perform the duties of this position. Specialized experience includes supervising administrative support staff by assigning work and evaluating performance; managing personnel functions such as recruitment, leave administration, and/or disciplinary actions; applying policies or procedures to resolve administrative actions; and using automated systems to manage, track, or report program data.
• Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities.
• There is no educational substitution at this grade level.

Additional information

• Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental) covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement.
• Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
• A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
• The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 80 or more before any Veterans preference points) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.