Accounts Management Representative

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Create, maintain, and update customer account records to ensure data accuracy and integrity.
• Review, analyze, and validate customer data, including large Excel spreadsheets, to support account management and data maintenance projects.
• Serve as a primary point of contact for customer inquiries, providing timely and professional resolution to account-related questions and issues.
• Collaborate with Sales and cross-functional teams to improve account management processes and support business objectives.
• Investigate, troubleshoot, and resolve customer account issues using sound analytical and problem-solving skills.
• Maintain a high degree of accuracy, organization, and attention to detail while managing multiple priorities.
• Learn and adapt to new systems, technologies, and business processes to support evolving departmental needs.

ADDITIONAL DUTIES AND RESPONSIBILITIES

• As assigned

QUALIFICATION REQUIREMENTS

• To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

SKILLS REQUIRED

• Strong proficiency in Microsoft Office Suite, with a focus on Excel including the ability to organize, analyze, and manage large data sets.
• Excellent communication skills, both verbal and written with the ability to build positive working relationships.
• Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
• Ability to prioritize multiple assignments and meet deadlines in a fast-paced environment.
• Self-motivated with the ability to work independently while contributing effectively as part of a team.
• A proactive approach that demonstrates the ability to learn and adapt to software applications, new systems and business processes.

EDUCATION AND EXPERIENCE

• 1+ years of related work experience in customer service, account management, data management, or a related field.