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Virtual - Senior Customer Account Manager Representative

Comcast · Pennsylvania, United States · 1 wk ago
RemoteRemoteBusiness Development$18.59/hrFull-time

About the role

In this role, you'll get to expand territories and spearhead the sales of Comcast Business's innovative products and solutions into new markets. You'll also get to engage in the exciting challenge of acquiring and managing a diverse range of commercial customers, from mid-market and enterprise, to those with multiple locations, through both direct and partner channels.

Success Profile

  • Results-Driven
  • Goal-Oriented
  • Communicator
  • Good Listener
  • Self-Starter
  • Adaptable

Responsibilities

Virtual - Senior Customer Account Manager Representative
Job Summary
Responsible for supporting Comcast Business Services in efforts to retain and grow our existing customer base. Act as a business partner to existing customers, with an emphasis on driving increased sales and revenue over telephone, while enhancing customer satisfaction through regular contact and problem resolution. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

Job Description
Disclaimer: Starting rate will vary and is dependent on several factors, including your city/state of residence. Comcast follows all local and state regulations/laws regarding minimum wage.

  • Preferred Experience:
    • MS Suite
    • Microsoft Dynamics
    • MS Teams Proficiency
    • Salesforce
    • MS Outlook Proficiency
    • Comcast Business Advanced Business Solutions
    • Billing Tools
    • Inbound/Outbound Call Center
    • Dedicated Internet Sales

CORE RESPONSIBILITIES

  • Consistently meet and exceed on goals commensurate with job level to include high close ratios, incrementally higher revenue, and multi-product business solutions sell in.
  • Focus on Base customer growth and retention, in the Mid-market segment, to include advanced product upgrades and sales.
  • Lead and conduct biannual account review with midmarket customer base to assess ongoing business needs.
  • Conduct regular reviews and process government accounts to include purchase and sales orders.
  • Consistently and regularly conduct interactions digitally with base of SMB customers.
  • Prepare sales documentation for advanced products and work with Sales Engineering and Customer Project Management teams to complete customer solution design and implementation.
  • Maintain and master knowledge of billing system order entry process to directly enter customer upgrades real time.
  • Provide testing and feedback to assist with deployment and adoption of new products, incentives, systems, and other changes into the sales channel.
  • Retain business customers by mining and growing accounts through solution based selling and account management via the telephone.
  • Make outbound calls to accounts to achieve sales quota metrics.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.

Skills

  • Customer-Focused
  • Workplace Organization
  • Persuasion
  • Technical Knowledge
  • Adaptability
  • Resilience
  • Critical Thinking Problem Solving
  • Communication
  • Professional Integrity

Pay

Base Pay: $18.59
Total Target Compensation (Base Pay plus Targeted Commission): $34.21

Benefits

Comcast provides an array of benefits options, expert guidance, and always-on tools to support you physically, financially, and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

High School Diploma / GED

Relevant Work Experience

2-5 Years

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