Contact Center Representative l

About the role

As a member of BrightStar Credit Union, you'll join a dynamic company culture and purpose-driven organization that focuses on its employees and members. We offer excellent benefits, advanced opportunities, and exceptional training. Founded in 1946 as a community-based credit union serving educators, we have since expanded to serve 23 counties across the state of Florida. As a Trusted Advisor, BrightStar offers a diverse range of financial services and opportunities. BrightStar Credit Union is committed to fostering a diverse and inclusive work environment where everyone has the chance to succeed and feel a sense of belonging. Our work environment is fun, fast-paced, and service-oriented.

Responsibilities

• Answer calls in a high-volume, Spanish/English speaking environment while providing excellent member service and meeting performance targets
• Contribute to and meet departmental, individual, and organizational goals and targets, including service level standards, call metrics, quality of service, and production.
• Promote BrightStar products and services by identifying member needs and recommending solutions that support their financial goals
• Contribute to a strong after-call survey score by providing high-quality service based on our service standard.
• Listening to our members, leading with empathy, owning the solution, and