Contact Center Representative
Position Summary
The Contact Center Representative position supports college-wide enrollment efforts by providing a high volume of recruitment related call support to prospective students. This position is best suited to someone who prefers a fast-paced, team environment and possesses the ability to establish relationships over the phone.
Essential Duties And Responsibilities
- Call, contact and connect prospective students to one of the Bryant & Stratton College admissions offices via warm phone transfer.
- Meet or exceed established phone and conversion goals for each session/semester, including Close %.
- Capture and record lead/marketing data across multiple systems both timely and accurately.
- Deliver prepared scripting to potential students, using persuasion and relationship building skills to encourage persistence through the enrollment process.
- Provide students and inbound callers with a world-class student experience by effectively managing time.
Key Competencies And Skills
- Telephone skills
- Verbal and written communication skills
- Listening skills
- Problem analysis and problem solving
- Customer service orientation
- Organizational skills
- Goal oriented
- Attention to detail
- Judgment
- Adaptability
- Teamwork
- Stress tolerance
- Resilience
Qualifications
- High school diploma or equivalent
- Previous customer service or sales experience
- Internet savvy with knowledge of Microsoft Office product, including Outlook
- High degree of phone etiquette, problem solving, and ability to build rapport
Schedule
Mon–Fri. Ability to work some evenings and Saturdays; Secondary holidays may be a scheduled work day.
Reports To
Contact Center Leader
Pay
$39,000 per year ($18.75 per hour). This position is eligible for overtime. Information about the total compensation package for this position will be provided during the interview process.
Benefits
- Competitive salaries
- Medical/dental/vision insurance
- Generous paid time off
- 401(k)
- Company-paid college tuition for associates and their families
Company Information
We are a career-focused, private, nonprofit college built differently to serve the needs of students, alumni, associates, employers, and the community. Founded in 1854, Bryant & Stratton College offers real-world education leading to bachelor's, associate's, and professional certificates after completion in the fields of healthcare, technology, legal, business, graphic design, and more.