Contact Center Representative

About the role

Provides high-quality customer service by responding to inquiries, directing calls appropriately, and collaborating effectively with team members across departments. Schedules appointments, manages pre-registration, verifies insurance, and utilizes tools such as panel lists and discharge notifications to support patient access and continuity of care. Supports clinical operations by processing medication refills, triaging clinical calls, escalating appropriately, and adhering to protocols and timelines.

Responsibilities

• Responds to customer inquiries and directs calls appropriately
• Collaborates effectively with team members across departments
• Schedules appointments and manages pre-registration
• Verifies insurance and utilizes tools like panel lists and discharge notifications
• Supports clinical operations by processing medication refills, triaging clinical calls, escalating appropriately, and adhering to protocols and timelines

Requirements

• Completion of an approved Medical Assistant program
• Minimum of 1 year of direct patient care or clinical support experience required
• Prior experience in a healthcare contact center, outpatient clinic, or similar setting preferred
• Strong understanding of medical terminology, appointment scheduling protocols, and electronic health records (EHR) systems

Qualifications

• Completion of an approved Medical Assistant program
• Minimum of 1 year of direct patient care or clinical support experience required
• Prior experience in a healthcare contact center, outpatient clinic, or similar setting preferred
• Strong understanding of medical terminology, appointment scheduling protocols, and electronic health records (EHR) systems

Skills

• Customer service skills
• Appointment scheduling protocols
• Electronic health records (EHR) systems
• Medical terminology

Benefits

• Generous Time Off: 15 days of paid time off with an option to cash out unused days
• Holidays: 10 paid holidays and an additional day off for your birthday
• Wellness Perks: Free gym membership to support health and fitness goals
• Retirement Planning: 403(b) with 2% employer contribution up to 4% match
• Continuing Education: Tuition reimbursement eligibility which includes $1,500 per year
• Comprehensive Insurance Plans: Medical, Dental, Vision, Life, Short & Long-Term Disability + extra coverage options
• Employee Assistance Program (EAP): Confidential counseling, legal & financial advice through EAP

Pay

N/A

Schedule

N/A