Contact Center Representative
About the role
When you answer the phone, you are often the first impression a person has of the neighborhood. You’ll greet callers, use your thinking skills as you listen and consider solutions, and direct calls to the proper department/staff when appropriate.
Responsibilities
- Answer telephone and assist callers
- Direct calls that need immediate attention to the appropriate department/staff
- Schedule appointment for all departments and locations in accordance with organizational guidelines
- Verify patient information; correct and update patient information in the computer system and obtain preferred usual provider on all patients
- Use the EMR to send clinical messages to the appropriate departments
- Document cancelled appointments in the computer
- Confirm appointments as directed
- Cross train in all functions of the Patient Service Representative and work in the position as directed
- Assure provider schedules are filled and use various reports to complete this task
- Review reports to add patients appropriately into the recall list
Qualifications
- At least one-year call center/telephone customer service experience is required
- EHR knowledge preferred but not required
- Kindness: you treat each person with respect and compassion, valuing each person’s story
- Resiliency: you see opportunities to innovate and find solutions when challenges arise
- Teamwork: you are open to others’ unique perspectives, and will collaborate to meet shared goals
- Able to read, write and speak the English language. A second language of Spanish is preferred
- Must be available to work any shift Monday-Friday between 7:45 a.m. and 6:00 p.m.
Benefits
- You’ll have options for medical, dental, life, and supplemental insurance
- We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, holidays
Pay
$19.75 an hour based on a full time, 40 hour workweek
Schedule
Monday-Friday between 7:45 a.m. and 6:00 p.m.
Skills
- Call center/telephone customer service experience
- EHR knowledge
- Kindness
- Resiliency
- Teamwork
- Reading, writing, and speaking English
- Spanish (preferred)
Benefits
- Medical insurance
- Dental insurance
- Life insurance
- Supplemental insurance
- 403b match
- Health savings account with employer contribution
- Wellbeing programs
- Continuing education opportunities
- Generous paid time off
- Holidays
About Neighborhood
Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person’s ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We’re working toward a Western New York where all enjoy their highest level of health and wellbeing.
Company Information
Neighborhood Health Center is an equal opportunity employer.