Contact Center Representative I

About the Role

Builds relationships with patients, consumers, and co-workers via telephone or Microsoft Teams. Meets daily, weekly, and monthly qualitative and quantitative performance metrics. Trains effectively in multiple and complex scheduling processes.

Responsibilities

• Accurately schedules patients for medical office visit appointments and hospital procedures
• Transfers callers to appropriate departments or locations when necessary
• Registers new patients by inputting demographic and insurance information
• Works with online scheduling systems and electronic health records
• Follows federal, state laws, and company guidelines to ensure compliance with patient records
• Verifies patient data and insurance to ensure it is updated for accurate billing
• Handles patient concerns or refers them to administration appropriately
• Fills patient cancellation slots efficiently to keep schedules booked for practitioners
• Other duties as assigned

Qualifications

• High School Grad or Equiv [Required]
• 1+ experience as a lead role in a medical setting or other health care related role [Preferred]
• 1+ experience as a ma-c or licensed nurse [Preferred]
• Experience in various clinical areas inpatient or outpatient practices [Preferred]

Required Skills

• Proficient with computer programs: Email, PowerPoint, Excel, Word
• Demonstrates interpersonal skills by effectively communicating with all levels of management, staff, and outside vendors and patients
• Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multitask
• Ability to deal with data that is of a sensitive and confidential nature
• Ability to work independently and in a team environment
• Displays professional interactions with all levels of internal and external patients'/customers as demonstrated by work history and interview process
• Excellent verbal and written communication skills
• Must have knowledge of TJC requirements and local, state, and federal regulations
• Call Center/Practice Telephonic Experience for In and Outbound calls

Preferred Skills

• Knowledge of EHR
• Any combination of education, training, or experience that provides the knowledge, skills, and abilities required to successfully accomplish the assigned duties and responsibilities of the position

Benefits

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time, Day shift

Pay

$15.87 - $25.38