Contact Center Representative (Contact Center)

About the role

SAG-AFTRA is the iconic American labor union that represents approximately 160,000 media professionals. SAG-AFTRA employees support our members and thrive on securing the strongest protections by negotiating the best wages, working conditions, health and pension benefits. We preserve and expand members’ work opportunities, vigorously enforce our contracts and protect our members against unauthorized use of their work.

Responsibilities

• Provide excellent member service through responding to telephone calls, emails, web chat and other interaction channels.
• Act as the most common touch point for SAG-AFTRA and expected to have broad knowledge of the processes, policies and operations of the entire organization.
• Cashiering, Contracts, Membership, and Residuals Processing are key subject areas.
• First level contract assessment and support; advocate for members working under a SAG-AFTRA