Contact Center Representative: Consumer Lending - Corpus Christi

About the role

Randolph-Brooks Federal Credit Union (RBFCU) is the largest credit union in Texas with more than 1 million members and total assets exceeding $18 billion. Recognized for financial stability, RBFCU consistently receives the highest ratings of “Five Star” and “Superior” from respected organizations that evaluate financial institutions. The Consumer Lending Team is seeking a full-time Consumer Lending Representative to assist members and prospective members seeking consumer loans through primarily inbound channels (phone and video chat).

After a period of training and performance evaluations, you will have the ability to work from home. Training will take place at the Staples location: 5253 S. Staples, Corpus Christi, TX 78411. Remote work requires residing within the State of Texas and meeting RBFCU’s home-office requirements.

Responsibilities

• Fulfill member and prospective member loan applications and inquiries and finalize/fund various types of consumer lending loans.
• Provide enthusiastic, professional, quality, prompt, and courteous service to members and others.
• Discuss and recommend products and services to meet member needs and the mission of RBFCU.
• Process paperwork and collect fees required to complete title work.
• Inform members of loan decisions and provide information for ancillary loan products.
• Maintain current working knowledge of RBFCU policies, procedures, and regulatory laws.
• Include appropriate people in the decision-making process and make timely, informed decisions.
• Accept responsibility, follow through on commitments, and perform well under pressure.
• Strive to meet or exceed department standards.
• Perform all other duties as assigned (essential functions may change with or without notice).

Requirements

• High School Diploma or G.E.D.
• A minimum of 9 months of financial institution experience or 2 years of customer service experience.
• Proficient in utilizing PC, software, Microsoft applications, and other office equipment (type 25 words per minute and 10-key by touch).
• Excellent organizational, time management, and interpersonal skills.
• Ability and desire to work well in a team environment and develop strong working relationships.
• Must be able to work a flexible Monday-Saturday schedule (Hours of operation: Monday - Friday 8:00 a.m. - 6:00 p.m. and Saturday 8:30 a.m. - 4:00 p.m.).

Preferred: Bilingual (English/Spanish). Candidates can earn an additional $2.00/hour differential upon successful completion of the RBFCU Bilingual Spanish/English certification.

Pay

Starting pay: $20.00/hour. New hires will receive a sign-on bonus: $250 in the first paycheck, $500 following 90 days of employment, and $500 following eight months of employment (applicable taxes and withholdings apply).

Benefits

• 401(k) with matching incentives — up to 10 percent.
• Medical, vision, and dental benefits available to employees and their families from the first day of employment.
• Tuition reimbursement plans.
• Life insurance.
• Pharmacy discount programs.
• Flexible Spending (FSA), Health Savings (HSA), and Dependent Care account options.
• Paid time off and parental leave.
• Company-paid benefits including long-term disability, basic life insurance, wellness program, credit-monitoring service, and employee assistance program.
• Training and volunteer opportunities.

Schedule

Flexible Monday-Saturday schedule. Hours of operation: Monday - Friday 8:00 a.m. - 6:00 p.m. and Saturday 8:30 a.m. - 4:00 p.m.