Contact Center Recruiter

About the role

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Responsibilities

• Manage end-to-end recruitment for contact center roles, including agents, team leads, and support staff.
• Source candidates through job boards, social media, referrals, and recruitment events.
• Conduct interviews, assessments, and background checks.
• Cook up with hiring managers to understand staffing needs and timelines.
• Maintain accurate recruitment records and reports.
• Support employer branding and recruitment marketing initiatives.

Requirements

• Associates Degree, Certification or Equivalent Combination of Training and Experience
• 1+ years of experience in recruitment, preferably in a BPO or high-volume environment.
• Strong sourcing, interviewing, and candidate evaluation skills.
• Familiarity with applicant tracking systems (ATS) and recruitment tools.
• Excellent communication and organizational skills.
• Ability to manage multiple roles and deadlines simultaneously.

Qualifications

• All positive, and driven applicants are encouraged to apply.

Skills

• Proactive and people-oriented approach.
• Effective communication and interpersonal skills.
• Strong sourcing and interviewing abilities.
• Experience with ATS and recruitment tools.
• Ability to manage multiple tasks and deadlines.

Benefits

• Comprehensive medical, dental, and vision coverage after 60 days of employment.
• Paid Time Off.
• Incentives & Rewards.
• Retirement Savings.
• Disability Insurance.
• Life Insurance.
• Accident and critical illness insurance.
• Paid Training.
• Casual Dress Code.

Pay

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

Schedule

The job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Company Information

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.