Contact Center Team Member

About the role

Teachers Federal Credit Union is seeking a Contact Center Team Member to join our team in Hauppauge, NY. The ideal candidate will provide exceptional customer service through phone and chat interactions.

Responsibilities

• Handle inbound and outbound calls from customers
• Respond to emails and chats in a timely manner
• Process transactions and resolve customer inquiries
• Follow up on customer issues and escalate as necessary

Requirements

• High school diploma or equivalent
• Excellent communication skills, both verbal and written
• Ability to work flexible hours including evenings and weekends
• Basic computer skills, including proficiency with Microsoft Office

Qualifications

• Experience in a customer service role preferred
• Strong problem-solving and conflict resolution skills
• Knowledge of credit union products and services

Skills

• Customer service orientation
• Attention to detail
• Time management and organizational skills

Benefits

• Paid time off
• Health insurance options
• 401(k) plan with company match

Pay

The salary range for this position is $15.00 - $18.00 per hour, depending on experience.

Schedule

Shifts are typically Monday through Friday, with some evening and weekend availability required.