Contact Center Recruiter

About the role

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Responsibilities

• Manage end-to-end recruitment for contact center roles, including agents, team leads, and support staff.
• Source candidates through job boards, social media, referrals, and recruitment events.
• Conduct interviews, assessments, and background checks.
• Cook up with hiring managers to understand staffing needs and timelines.
• Maintain accurate recruitment records and reports.
• Ensure a positive candidate experience throughout the hiring process.
• Support employer branding and recruitment marketing initiatives.

Requirements

• Associates Degree, Certification or Equivalent Combination of Training and Experience
• 1+ years of experience in recruitment, preferably in a BPO or high-volume environment.
• Strong sourcing, interviewing, and candidate evaluation skills.
• Familiarity with applicant tracking systems (ATS) and recruitment tools.
• Excellent communication and organizational skills.
• Ability to manage multiple roles and deadlines simultaneously.

Qualifications

• All positive, and driven applicants are encouraged to apply.

Skills

• Proactive and people-oriented approach.
• Highly motivated and dedicated.
• Strong sourcing, interviewing, and candidate evaluation skills.
• Familiarity with applicant tracking systems (ATS) and recruitment tools.
• Excellent communication and organizational skills.
• Ability to manage multiple roles and deadlines simultaneously.

Benefits

• Comprehensive medical, dental, and vision coverage after 60 days of employment.
• Paid Time Off.
• Incentives & Rewards.
• Retirement Savings.
• Disability Insurance.
• Life Insurance.
• Accident and critical illness insurance.
• Paid Training.
• Casual Dress Code.

Pay

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

Schedule

The job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Company Information

MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.

Equal Opportunity Employer

MCI is an equal opportunity employer and is committed to a diverse workforce. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law.