Contact Center Inbound/Outbound Customer Service

About the role

We are seeking a Contact Center Customer Service Inbound/Outbound I to work at a leading organization in Columbia, SC.

Responsibilities

• Provide prompt, accurate, thorough, and courteous responses to all customer inquiries, both routine and non-routine, via phone, web, written, or walk-in channels.
• Perform research and initiate or process adjustments to resolve inquiries effectively.
• Coincide with other departments to resolve customer issues and handle special projects as assigned by management.
• Accurately document all inquiries, maintain records on complaints and customer feedback, and follow through on unresolved issues or report them to management.
• Offer feedback to management regarding customer problems or needs, and recommend process improvements.
• Assist with the training of new employees and cross-training coworkers to ensure team success.

Requirements

• 1 year of previous call center experience (required).
• Adept at handling both inbound and outbound customer communications with professionalism and courtesy.
• Strong problem-solving, research, and documentation skills.
• Excellent written and verbal communication abilities.
• Comfortable with standard office technology and willing to learn new systems.
• Can work effectively in a fast-paced, team-oriented setting, and are open to adapting to new procedures.

Qualifications

• Open availability between 8am and 8pm to work an 8-hour shift assigned for business needs.

Skills

• Customer service and administrative expertise.

Benefits

This position offers opportunities to build your skillset in a professional contact center environment, gain valuable experience with a respected industry leader, and expand your customer service and administrative expertise.

Pay

Salary/Pay Rate/Compensation: $15.50 per hour

Schedule

Shift: 8-hour shift between the hours of 8am and 8pm to be determined after training completed

What Happens Next

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Additional Information

As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Equal Opportunity Employer

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce.