Call Center Customer Service Inbound/Outbound

Kelly Services, in partnership with Nissan North America, is hiring an experienced Automotive Technician as a Mechanical Claims Adjuster to work 100% remotely from home. This is a full-time Kelly Contract position.

About the role

Use your automotive technician skills to provide telephone and email support on all facets of the claim life cycle for Nissan Security+Plus, Infiniti Elite, Mitsubishi Diamond Care, and QualityGuard+Plus vehicle service contracts.

• Work with dealerships and service advisors to approve or deny claims.
• Verify contract coverage and eligibility to NESNA policies, ascertain parts and labor charges, provide preapprovals, facilitate third-party and TechCam inspections, secure vendor parts, and ensure optimal part warranty coverage throughout policy.
• Perform appropriate research with available tools to adjudicate claims, provide assistance to service contract policy holders and repair facilities, and approve claims according to NESNA policy procedure.
• Leverage mechanical acumen and resources to provide proper labor and parts repair approvals.
• Conduct transactions according to NESNA policies and procedures to ensure proper use of Company funds and ensure repair claims are completed in a timely manner.

Requirements

• Minimum 2+ years working as a Mechanical Automotive Technician.
• Experience at a dealership, aftermarket, or independent repair shop preferred.
• Demonstrated mechanical acumen (e.g., ASE Certification).
• Strong interpersonal, decision-making, negotiation, and conflict resolution skills.
• Working knowledge of Microsoft Office Suite and other PC applications.
• Typing skills: 35 WPM.
• Solid work history.

Benefits

• Weekly pay.
• 16 paid holidays.
• 10 days of accrued paid time off.
• Enhanced medical benefits.
• Kelly Perks-Discount Program.
• Voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, and a legal plan.
• Retirement savings plan.
• Service bonus and holiday pay plans (earn up to eight paid holidays per benefit year).
• Transit spending account.
• Paid sick leave under applicable state or local plan.

Pay

$25/hour.

Schedule

Full-time.