Call Center- Inbound

Patient Care Liaisons

Join Team MAR for great pay, company funded profit sharing PLUS 401k, vacation time, semi-annual bonuses and an awesome team of physicians and staff to work with!

About the role

Handle incoming calls daily in a pleasant and calm manner to answer patient inquiries, schedule, change and cancel appointments, answer general questions and handle patient complaints.

Responsibilities

• Regular and predictable on-site attendance required.
• Travel to other locations as needed.
• Work overtime as needed.
• Handle inbound calls from internal inbound and external outbound customers.
• Take patient inquires and forward to appropriate office for a call back.
• Obtain patient information and enter data into scheduling system.
• Use patient reactivation system to call and schedule former patients.
• Evaluate patient problem to determine whether a call back or scheduling would be appropriate.
• Know list of general insurances that MAR participate with, identify where to look, who to contact re: infrequently used insurances.
• Give out correct insurance provider numbers by state and look up referrals in Navinet system and document appointment.
• Respond to patient complaints appropriately, or refer to supervisor as needed.
• Other duties as assigned.

Requirements

Regular and predictable on-site attendance required.