Contact Center Customer & Sales Representative

Naperville, IL (Onsite)

Pay & Commission

• Base: $18.25/hr ($19.25/hr for bilingual Spanish speakers)
• At goal: ~$25/hr total (base + commission)
• Commission paid monthly; uncapped earnings based on individual performance
• Top performers earn $5,000–$8,000/month in commission
• Ramp-up protection: commission floor for first 3 months post-training (contingent on meeting attendance, productivity, and sales activity KPIs)

Schedule

• Monday–Friday, 10:30 AM–7:00 PM (no nights or weekends)
• 6-week paid training at $17.25/hr, then $18.25/hr base once on the floor

Benefits

• Medical, dental, and vision coverage
• Short- and long-term disability
• 401(k) with 4% company match
• Generous PTO
• Commuter benefits
• Education assistance
• Employee Assistance Program (EAP) & wellness resources
• Career growth opportunities
• Generous referral bonus

Requirements

• 1+ year in sales or customer-facing role (retail, call center, etc.)
• Motivated by commission; resilient and goal-oriented
• Strong communicator; comfortable with sales scripts and CRM tools
• Able to multitask across multiple screens and systems while maintaining accuracy on every call

Nice to Have

• Contact center or phone sales experience in a high-volume setting
• Home warranty, service plans, or subscription product sales experience
• Track record of exceeding quotas in performance-driven environments
• Salesforce or HubSpot experience

Responsibilities

• Sell home warranty, protection plan, and energy-related products through inbound and outbound calls
• Identify customer needs, recommend solutions, and overcome objections
• Hit daily, weekly, and monthly sales targets while delivering excellent customer service
• Lead consultative, trust-building conversations
• Accurately log calls and follow-ups in CRM
• Work with coaches to continuously improve performance

About Us: Oncourse Home Solutions (also known as American Water Resources) helps more than 2 million homeowners protect critical home systems, including water, sewer, HVAC, electrical, and appliances. We partner with utilities and municipalities nationwide to deliver trusted home protection solutions. Our people are SUPERs — Successful, United, Progressive, Empathetic, Reliable. We invest in your growth, celebrate wins, and build real careers.