Contact Center Agent
About the role
As a Contact Center Agent, you will be the first friendly person that greets clients on the phone or online and assists them with their banking needs. This role offers a team environment and a great insight into the world of banking, insurance, and wealth management to build a foundation for a career in financial services.
Responsibilities
- Answer calls, chat requests, and emails from external and internal customers to assist with general account questions, debit cards, online banking, and fraud in a fast-paced call center environment.
- Help clients by verifying account information, assisting with transactions, and educating them on German American products and services.
- Guide clients when they are unsure where to go next by engaging in friendly, meaningful conversations.
Requirements
- Maintain confidentiality.
- Ability to adapt to change.
- Listen closely to understand and identify opportunities to better serve the customer.
- Build and strengthen long-lasting relationships.
Qualifications
We will teach you everything else.
- Bilingual/multilingual (bonus).
- Customer service experience (bonus).
- Knowledge of banking (bonus).
Benefits
- Medical, dental, vision, STD, LTD, and life insurance.
- 17 days paid time off, 11 paid holidays, and bereavement leave.
- Education assistance program.
- Paid parental bonding leave.
- Wellness benefits.
- Life event coverage.
- Service awards.
- Financial benefits including 401(k) match, stock purchase plan, loan discounts, and more.
- National and local discounts on computers, vacations, phones, and retail shopping.
- Free checking account, checks, and discounted bank services.
Location
This position will be located at:
Whitehall
430 North Hamilton Road
Whitehall, Ohio, 43213
United States
About Us
German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. We deliver genuine, customized, personal service with a focus on serving customers and communities well. Our employees bring the Shield of Excellence commitment to life with each and every interaction.