Contact Center Agent

What We Look For

Ideal candidates will exhibit an energetic, friendly and positive attitude! We are looking for people who believe in doing the right thing, want to make a lasting impact, strive to be better every day and aren’t afraid to grow! We are an organization of people helping people!

Key Competencies

• Strong ability to think critically and solve problems.
• Timely and meticulous attention to verbal and written communication.
• Devotion to earning and maintaining member trust.
• Attentiveness to professionalism in appearance and action.

What You Can Expect

• Location, Schedule Availability & Salary Information

695 East 1000 North, Logan, UT 84321
Monday through Friday 8:00 AM – 8:00 PM, rotating Saturdays 8:45 AM – 4:00 PM
Full-time, 40 hours per week
$15.00 per hour, based on experience and performance + Bonus + Incentive

Essential Duties & Responsibilities

• Cultivate and effectively manage long-term, trusting relationships.
• Aid members over the phone with their account needs.
• Process transactions.
• Pair corresponding credit union products and services with members’ financial needs.
• Provide consistent member follow-up.
• Comply with all regulations as required by law.
• Actively participate in continuing education related to credit union career development.

Experience, Education & Certification

• A high school diploma required.
• Prior retail or consumer lending experience is preferred.