Contact Center Agent

About the Role

Scheduling agents schedule appointments for LifeBridge Health Medical Group primary care practices. Facilitate messages to providers for referral requests, prescription refill requests, and non-urgent medical concerns. This is a great opportunity to be part of a team working Monday-Friday, with no major holidays, in a hybrid remote capacity. Located in our badge-only access Corporate Headquarters in Owings Mills, we offer free parking and an employee-only gym on the premises. System equipment is provided to work remotely after successful training is completed.

Responsibilities

• Handle customer requests coming into the Contact Center by phone.
• Support patients, specific provider practices, departments, or other LifeBridge Health services with requests including appointments, prescription refills, preauthorization, and referral follow-up.

Requirements

• High School Diploma or GED preferred.
• 1-3 years of experience in a high-volume call center, medical practice front desk, or prior medical scheduling experience.
• Customer service experience required.
• Medical terminology preferred.

Shifts available: 7:30 am to 4 pm, 8 am to 4:30 pm, 8:30 am to 5 pm, or 9 am to 5:30 pm. In-office training in Owings Mills for a minimum of 6 weeks, give or take. May be required to come into the office at any time after training is completed. Hybrid schedule, which may include some remote days.

Pay

Salary range: $18 to $22/hour, dependent on years of experience and internal equity.

Benefits

• Medical, dental, and vision coverage starting the first of the month after hire, plus wellness programs and mental health support.
• 403(b) retirement plan with employer match, pension, and life and disability insurance.
• Tuition reimbursement toward advanced degrees and specialty certifications.
• Generous paid time off, fitness discounts, and free on-site parking.

About Sinai Hospital

Sinai Hospital of Baltimore is a nationally recognized academic medical center, a designated Level II Trauma Center, and the largest community hospital in Maryland. As part of LifeBridge Health—one of the region's most comprehensive healthcare systems—Sinai delivers advanced care with a mission to improve the health of the communities we serve and to take care of the people who take care of patients.

About LifeBridge Health

LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to "improve the health of people in the communities we serve." With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in Maryland. Our organization thrives on a culture of CARE BRAVELY—where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare.