Contact Center Agent

Requirements

• Customer Support & Service Delivery
• Respond to inbound calls and digital inquiries (e.g., chat, email) related to account servicing and general support
• Provide clear, accurate information using approved resources and workflows
• Resolve routine requests during first contact whenever possible
• Documentation & Systems Usage
• Accurately document all customer interactions in contact center systems
• Verify customer information and maintain data accuracy
• Follow established processes for routing or escalating requests
• Performance & Quality
• Maintain professionalism and consistency across all customer interactions
• Follow all data privacy, security, and confidentiality requirements

Qualifications

• High school diploma or equivalent
• 0–2 years of customer service or contact center experience
• Strong communication and interpersonal skills
• Ability to work in a high-volume, structured environment