Contact Center Agent

About the role

MVD Express is looking for a motivated and friendly Contact Center Representative to join their team. The ideal candidate should have excellent verbal and written communication skills, including strong spelling and grammar, enjoy helping people, and thrive in a fast-paced environment.

Responsibilities

• Support customers via phone and chat, helping them find the services they need
• Set up appointments for MVD Express products and services
• Deliver a friendly, professional experience with every interaction
• Manage customer information and track communications
• Accurately document conversations and customer needs via phone and email
• Take initiative and go the extra mile to engage and support our customers
• Perform additional duties as needed

What We're Looking For

• Strong writing skills, including accurate spelling, grammar, and tone
• Friendly and professional phone presence
• Ability to learn quickly and adapt in a fast-paced setting
• High-level organizational skills and attention to detail
• Customer service experience preferred but not required
• Sales experience is a plus
• Bilingual candidates are highly encouraged to apply

What Is the MVD Express Total Rewards Statement?

$16.00 starting wage
Medical, Dental & Vision Benefits
401(k) matching
Short Term Disability Insurance, Long Term Disability Insurance, & Life Insurance
Leadership development program
Internal promotion opportunities
Discounts on MVD Services
Major Holidays Off, Paid Holidays
Every Sunday Off
Paid Time Off Annually/ Unpaid Time Off/Sick Time
Business Casual Dress Code – Wear Jeans & Sneakers Every Day!