Contact

Key Responsibilities

• Greeting clients and professionally receiving watches and jewelry for repair or service.
• Conduct initial visual inspections and document item condition, materials, brand, serial numbers, value, and client concerns.
• Create accurate repair intake tickets, including service descriptions, estimates (when applicable), and delivery timelines.
• Clearly explain repair processes, delivery timelines, and policies to clients.
• Coordinate with in-house or external repair technicians to ensure proper routing and prioritization of jobs.
• Maintain organized tracking of all repair items from intake through completion and client pickup.
• Communicate status updates to clients via phone, email, or messaging as required.
• Process repair payments, and related transactions.
• Ensure proper packaging, labeling, and secure storage of all repair items.
• Aid in identifying maintenance or upgrading needs and referring clients to sales associates when appropriate.

Requirements

• Previous experience in luxury retail, jewelry, watch service, or customer service a must.
• Strong attention to detail and accuracy in documentation and use of a magnifying device such as a Loupe.
• Education in Gemology (GIA or AGS) preferred.
• Experience in Jewelry Evaluation preferred.
• Excellent communication and interpersonal skills.
• Ability to handle high-value merchandise with care and discretion.
• Basic knowledge of watch and jewelry components preferred (training provided).
• Proficiency with POS, CRM, or repair tracking systems.
• Strong organizational and multitasking abilities.
• Strong computer skills.